İlancik CRM Service Agreement

1. Parties

This agreement is made between APPLINEUM LTD (England and Wales, company no. 17275572, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom — "İlancik") and the real estate agency or independent agent using İlancik CRM (the "Customer"). Support and the Northern Cyprus operation are provided by joint operator TRENDWAY TRADING LTD (Armutlu Sokak, Çarşı Selvi Plaza D Blok No 5, Ozanköy, Kyrenia, TRNC).

The agreement is concluded when the workspace owner accepts it and the Data Processing Agreement electronically on first entering the CRM. A workspace owner accepting on behalf of an agency confirms they are authorised to bind it. The Terms of Use supplement this agreement; in case of conflict this agreement prevails.

2. Service

İlancik CRM is a software service (SaaS) accessed via ilancik.com offering contact and deal management, tasks and reminders, listing enquiries and call-back requests, a lead pool, long-term property and tenancy management, holiday-let calendars and bookings, tenant / landlord / guest / cleaner portals, reports, office management and an optional AI assistant.

3. Plans and fees

• The current list of features and limits is shown in the CRM under Settings → Plan and forms part of this agreement.
• Prices are in pounds sterling (GBP). Any applicable tax (e.g. VAT) is shown separately on the payment page and invoice; unless stated otherwise the displayed price is the total amount.
• We will notify price changes by email at least 30 days before they take effect. A change applies from the first renewal after the notice; if you do not accept it you may cancel before the renewal.

4. Payment and automatic renewal

• Payments are collected via Stripe on behalf of APPLINEUM LTD. Your card details never reach İlancik.
• The subscription renews automatically at the end of the chosen period (month or year) and is charged to the stored payment method. For yearly plans we send a reminder email before renewal.
• Invoices and receipts can be downloaded in the CRM under Settings → Plan and invoices.
• If you switch to a paid plan while you still have a trial or time-limited Pro, your remaining time is preserved and the first charge is taken when it ends.
• If a payment fails we notify you and Pro features remain active for 7 more days. If payment is not completed in that time, the workspace returns to the Free plan; your data is not deleted.

5. Cancellation, plan changes and refunds

• You can cancel at any time under Settings → Plan and invoices → Manage subscription. Cancellation takes effect at the end of the current period; Pro remains active until then and the workspace then returns to Free.
• Switching between monthly and yearly is done on the same screen; Stripe calculates any difference pro rata and shows it on screen.
• Refunds: As a rule, a period that has started is not refunded, except in the following cases:
• If you cancel a yearly plan within 14 days of the initial purchase or renewal, the full fee is refunded.
• If the service is unavailable without interruption for more than 72 hours for reasons attributable to us, the amount for the affected time is credited on the next invoice or refunded.
• Incorrect or duplicate charges are always refunded.
• Send refund requests to [email protected]; approved refunds are returned to the original payment method within 10 business days.
• These rules do not restrict any mandatory rights you may have as a consumer under applicable law. The service is intended for professional (business) use.

6. Customer obligations

• You are the controller of the data of the people you enter into the CRM: you must have a legal basis for each record, inform the people concerned and obtain written consent for marketing messages. Details are in the Data Processing Agreement.
• You contact people received from the lead pool or listing forms only about the subject of their request; you do not add them to marketing lists without consent and you respect any withdrawal of consent.
• You define your team members' roles correctly and remove access for people who leave. You are responsible for your team's actions in the CRM.
• Legal obligations such as rent, deposits, holiday lets (Holiday Homes Law No. 54/2025), guest registration and tax filings remain yours. The CRM provides preparation tools; it does not file anything with authorities automatically and does not take over your obligations.
• Receipts, reports and documents generated by the CRM are your records; you assess with your own accountant whether they replace an official invoice or tax document.

7. İlancik's obligations

• We provide the service with reasonable care and industry-standard security measures (encrypted connections, encryption of sensitive fields, a non-public document store, role-based access, audit logs, regular backups).
• We process Customer data only to provide the service and in line with the instructions in the Data Processing Agreement; we do not sell it, share it with other customers or use it for advertising.
• Planned maintenance is carried out with advance notice where possible and outside business hours. Our target is 99.5% monthly availability; this is a target and not a compensation commitment, except for the outage refund in §5.
• Support requests are answered via [email protected] and the help links in the CRM during TRNC business hours.

8. AI assistant

• The AI assistant is off by default; only the workspace owner can switch it on after reading and accepting the information notice, and can switch it off at any time.
• AI requests are sent to OpenRouter, Inc. and the selected model provider (USA) with the minimum data needed for the task; phone numbers, emails, surnames and links are not sent. Details are in the AI notice in the CRM.
• AI output is a draft; checking it before sending it to a customer is your responsibility. A price suggestion is not investment or valuation advice.
• Portfolio reports are kept for 90 days and then deleted automatically. The daily AI quota for your plan is shown in the CRM.

9. Intellectual property and data

• The CRM software and content belong to İlancik; you receive a non-transferable, non-exclusive right of use for the duration of the subscription.
• The data you enter is yours. You can export your contacts, deals, tenancy and booking records and documents as CSV/JSON on every plan.
• We may use aggregated, anonymised usage statistics (which identify no one) to improve the service.

10. Suspension

We may suspend a workspace in case of a serious breach of law or of this agreement, a security threat, misuse of personal data (e.g. unsolicited bulk messages to lead-pool contacts) or suspected fraud. Except in emergencies we first explain the reason and give time to remedy. During suspension your data is not deleted and your right to export is preserved.

11. Term, termination and account closure

• The agreement has no fixed term; on the Free plan you may end it at any time, on a paid plan with effect from the end of the period.
• After a request to close a workspace you can export all your data for 45 days. After that period the data is permanently deleted; records subject to statutory retention (e.g. receipts and financial records, 10 years from the end) are kept, with access blocked, only for that period.
• When an agent leaves an agency, the records they created in the agency account belong to the agency; the agent's personal (solo) workspace is a separate customer.
• Termination does not affect payment obligations arising before termination or the confidentiality provisions.

12. Limitation of liability

• The service is provided "as is". İlancik is not liable for indirect loss, loss of profit or customers, or incorrect data entered by the Customer.
• İlancik's total liability under this agreement is limited to the subscription fees you paid in the 12 months before the event (£100 on the Free plan).
• These limitations do not apply in cases of intent or gross negligence, death or personal injury, breach of the data protection obligations in the Data Processing Agreement, or where the law does not allow liability to be limited.

13. Changes

We may update this agreement. We will notify significant changes at least 30 days in advance by email and in the CRM, and ask for renewed acceptance where necessary. If you do not accept them you may cancel your subscription and export your data before the effective date.

14. Governing law

This agreement is governed by TRNC law; the Kyrenia (Girne) District Court has jurisdiction. We will first try to resolve disputes in good faith via [email protected].

15. Contact

Email: [email protected] · Contracting and invoicing party: APPLINEUM LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom · Support and TRNC operation: TRENDWAY TRADING LTD, Armutlu Sokak, Çarşı Selvi Plaza D Blok No 5, Ozanköy, Kyrenia, TRNC